The Japanese Customer Service ModelCan We Transplant Its Roots

The Japanese Customer Service ModelCan We Transplant Its Roots The Japanese Customer Service Model- Can We Transplant Its Roots But hidden from the understanding of the average Japan tourist, shopper and casual foreign observer are its entangled roots that anchor and nourish the entire framework of a customer tafelgeschirr model and practices that is in some, but bedrngnislage all ways, second to none.Like Japans iconic cherry blossoms, in some respects equally iconic Japanese customer tafelgeschirr (hereafter, JCS) can be described as lovely because customer tafelgeschirr here is not only pleasing, but also graceful and delicate- in ways that, although revealing, are utterly alien to our norms of professional courtesy, helpfulness and responsibility.Graceful bows, mellifluous tones, fluid gestures and fleet feet typify in 2014 the same service I experienced decades ago, conveying the permanence of JCS that has made it as iconic as the evanescence of the blossoms.I say here because , at the time of this writing, I have just arrived in Nagasaki, my springboard into another one of my writers forays abroad, and am stunned to have, in my first encounters, experienced customer and visitor service that is, if at all changed, even more customer-centric- i.e., courteous, comprehensive and caring- than the service that was already hard to top decades ago, when I first came to Japan, where I remained for years.Consistently, Nagasaki service employees have greeted me and my queries with treatment that has, so far, easily rivaled the enveloping warm tarmac reception and lavish escort befitting any ballyhooed presidential visit.Special JCS for Foreigners?In case you are inclined to think that this is all special treatment for foreigners, my own experience and the testimony of locals suggest otherwise.Tokyo-born Silicon Valley and Japan-based interpreter Mike Hessling, who has lived in Nagasaki for more than eight years and in Tokyo for much of his youth attests that JCS is uniform, without distinction between Japanese and non-Japanese- despite the pervasive importance of the uchi (inside) and soto (outside) classification of peoples, cultures, etc., or any temptation to impress or pity foreigners.Likewise, Norio Araki, the genial internationalized owner of the Nagasaki Town Hotel, where I am staying, emphatically agrees Even Japanese customers will get exactly the same kind of red-carpet treatment I have gotten in banks, department stores and anywhere customer service is required.Obvious Leaves, Deep RootsThe roots of the salient features of Japanese customer service (hereafter, JCS) are not as obvious as the features themselves.Unfamiliar history, philosophy, social and economic organization constraints and principles conceal or render incomprehensible to the casual observer the dynamics and forms that underlie a customer service model that might require major cultural transformations in another host country or society if it were to take root- inclu ding some changes, examined below, that would benefit our societies, even setting aside benefits for customers and companies.Before identifying those changes we would have to make in both our customer service models and in the underlying factors required to support them, an examination of the leaves and roots of the JCS model is in order.Fleet of Foot Amid Fleeting Cherry BlossomsConsider these common Japanese customer service practices and commonplace experiences and try to imagine them not only taking root in North America, but also becoming the rule (in both senses of ruleviz., the norm and the command), rather than an experimental, quirky, exotic, charming, etc., exceptionA female customer service rep in an electronics megamart fields my query, then trots- not walks- to find someone better qualified to address my needs.Rank-and-file staff, not necessarily frontline customer-service employees, discuss which among them is best informed and available to walk me to where I can find the international card services they cannot provide, before one cheerfully accepts the responsibility, and offers to wait while I complete my ATM transaction, for the sake of anshinkan.Fielding my useless request to find an apartment through their office, a real estate office rep- on her own initiativeprints off a map and other details of alternative accommodation for me before cheerily bidding this non-client goodbye.Another clerk, volunteering after I chose to find another store, walks me out of her electronics superstore to a rival superstore- even though its clear I can easily navigate in Japanese and understood her initial directions.Although communication in Japanese is proceeding smoothly, just to be on the safe side, an English-speaking first-stringer is summoned by a bank colleague to ensure perfect service (despite my decade+ experience in Japan that has included teaching philosophy in Japanese in a Japanese college).At the risk of stripping the bloom off the blossom, so t o speak, such enchanting benchmark JCS practices need to be contrasted with the flip-side, less endearing ones, such as the kind of robotic rigidity in following the playbook that exasperates agile foreigners vainly looking for even more attentiveness to their needs and wants, in the form of customized service on top of customer service.For example, when I asked for ketchup instead of mayonnaise on my Nagasaki McDonalds chicken burger, I was told by the counter clerk that it would not be possible.I could have the burger without mayonnaise, but would have to use a sealed packet of ketchup as its source, rather than the direct dollop Id get a home if I asked for it.Rules RuleThat reminded me of my encounter many years ago with a public pool attendant in Kobe who, despite my obviously totally shaved head insisted I would have to wear a bathing cap, because the rules say they are required.When I told him that wearing latex gloves would make more sense given that there is more hair on my knuckles, he relented, but only so long as no guest complained about the exception.That was a short-lived victory, since, quite conveniently and suspiciously, it took all of about three minutes before he claimed that complain is precisely what someone had done.So I left (because that Japanese swimming cap on my head felt like a compression stocking five sizes too small).So much for the leaves now for the roots, about which I am going to speculate freelyRoots in duties, not rights The extraordinary forms and lengths of JCS seem to map nicely into two key aspects of Japanese culture 1. a long history of luxurisism, and services to be obediently rendered to superiors, be they a samurai warrior, japanische mafia boss, CEO or department store customer 2. a cultural matrix that, in yet another way in which Japanese culture is diametrically opposite ours, has traditionally obligations (gimu and giri) rather than rights. Hence, a Japanese service employee is following a cultural as well as corporate blueprint in following the maxim O-kaykusama kamisama desuCustomers are gods.Transplant challenge Feudalism never got much traction on the ground, much less got off it in North America. Thats one reason why Thomas Paines American revolution-era big-hit disquisition was The Rights of Man, rather than The Duties of Man.Americans, and to a seemingly lesser although great extent, Canadians are fiercely protective of and insistent in declaring their rights- which is a good thing. That focus on rights, however, is not as vigorously balanced by clamoring to fulfill or recognize (their own) obligations, IRS tax notices and debt collector reminders aside.Even if an American employee handbook hammers a strong customer service message into staff mindsets, the historically and culturally entrenched priority given to ones own rights is likely to result in a more transparently opportunistic means-to-an-end compliance with those norms and obligations than in Japan, and therefore to less robust, certainly less extreme and more perfunctory customer service.Perhaps thats why altogether too many North American (and Australian) service workers cannot control or even reflect on how condescending it sounds to respond to a customer thank you with no problem- or no worries-as though it is they, the employees who are kings and gods, deigning to grant absolution for customer impositions.A history of form over content The Japanese preoccupation with formkata, quite often at the expense of or with subordination of content, is a persistent cultural theme that seems to manifest itself in JCS as well as in meticulously structured and executed tea ceremonies, in the formalities of greetings and recognition of rank, and in the prescribed forms for formally required pro forma gift-giving, e.g., giri chokoobligation chocolates that must be presented to individuals of some rank by those subordinate or beholden to them, e.g., OL (Office Lady) Valentines chocolates that must be given to the boss, or in-laws, etc., with implications as romantic as a mandatory tax filing.The priority of form over content is why Japanese will be content to appear to be working after normal working hours or with the form of a holiday- however brief, superficial and frenetic the visit captured in meticulously mounted photos in albums.It is also why rent-a-family for the weekend businesses do well in Japan, as solace-for-hire for lonely grandparents, provided by professional actors playing the roles- providing the form- of a family without the real content, for $1,500 or more.Transplant challenge Being a pragmatic whatever works people, Americans and Canadians are highly adaptive, innovative, experimental, creative, unorthodox and agile when circumstances warrant it. Hence, if a hotel room doesnt have cutlery, we may, in desperation, consider using two pens as chopsticks for our take-out sushi- and enjoy one more triumph of function over form.Likewise, being suspicious and averse to the autocratic overtones of rigid formality, weve historically and culturally elevated informality to the position of a keystone in the arch and architecture of democracy.In our individualistic cultural matrix, it comes as no surprise to discover that the IT software whiz who has made you millions did it with his sockless sandals sticking out from under his desk, and would have felt creatively, if not literally suffocated, if forced to dress- even in sweltering heat and on stifling packed subways- like a Japanese suit-entombed salary man.It is this preoccupation with form that may partially account for both the great strengths and evident weaknesses of JCS Prescriptions and proscriptions governing form explain why the smallest purchase may be meticulously wrapped in multiple layers why forms of greetings and farewells are equally meticulously specified, e.g., mandatory honorific language, scooting rather than merely walking to seek further assistance and why customization of service ca n encounter such stiff resistance- namely, because it requires deviating from prescribed forms and norms.The group mind Perhaps the most important prop- in both sense of prop- for JCS is Japanese groupiness- the tendency to behave, decide, think and aspire in group terms.As a norm, group mindedness in Japan, as everywhere else, is instilled through identification with ones group, its values, standards and rules.To an extent, a JCS employee may be seen as having a vestigial feudal attitude- namely, that of a serf bound and protected by loyalties to a clan, manor or chief.Just as a feudal niche that tended to be for life, traditional lifetime employment in Japan, now less frequent, reinforced such identification and loyalty.Hessling remarked that although the use of keigohonorific language- is disappearing among Japanese youths, large corporations and other organizations still hammer in the high standards of JCS into their customer service recruits and in-place staff.Transplant challe nge Although there are rah-rah Western employees who also closely identify with their company, e.g., Amway distributors who make a cult of it all, such intense groupiness and strong identification seems to be much less likely in ruggedly individualistic, often narcissistic Western societies- especially in ideologically individualistic America.Perks of Price In a culture in which consumer demand and price often vary directly rather than inversely, i.e., where a low price connotes inferior quality, I can imagine that as an offset to the high prices ambivalently accepted by prestige-oriented shoppers, e.g., those buying gift melons for $100 or more, fawning and superior customer service can serve as both a legitimization and mark of the products prestige and as compensation for the cash costs of the purchases.Transplant challenge Getting anybody to pay $100 for a melon.________Note This is another in a series of articles to be published about Japan and Taiwan while Michael is on the ro ad.

ASME Enters Into Agreement with the Organ Preservation Alliance

ASME Enters Into Agreement with the Organ Preservation Alliance ASME Enters Into Agreement with the Organ Preservation Alliance ASME Enters Into Agreement with the Organ Preservation AllianceJune 17, 2016 ASME recently signed a Memorandum of Understanding (MoU) with the Organ Preservation Alliance (grovater), a non-profit organization that is working to end donor organ scarcity by conducting and promoting research in cryopreservation and other technologies for the long-term storage of human organs. OPA, which is based at Singularity University (SU) Labs at NASAs Research Park in Moffett Field, Calif., is building on recent advances in cryopreservation research that could make long-term organ storage a reality and lead to such benefits as better organ matches, fewer rejections, lower transplant costs and an increase in organ availability. The organization and its initiatives, which include the development of a Roadmap to Organ Banking to identify challenges and milestones for advancing organ and tissue preservation technologies, were highlighted in a recent fact sheet issued by the White House that listed various government, private, and non-profit programs that had been established to reduce the waiting list for donor organs.The Memorandum of Understanding, which ASME and OPA signed in late May, aims to establish a cooperative framework that will help the organizations collaborate on projects and initiatives for the healthcare and bioengineering industry sectors. The agreement is also intended to bolster the ability of both organizations to achieve their shared mission of advancing, disseminating and applying healthcare and bioengineering knowledge and technology development from idea conception through product commercialization. Through the agreement, ASME and OPA hope to improve communication and coordinate the exchange of technical information share technical experts and technical content encourage the engagement of ASME members and the technical community through live and on-line events and explore opportunities to collaborate in the development of conferences, technical seminars, workshops, publications, roadmaps, training courses and other related activities.For its part, ASME intends to helfende hand OPA by contributing to relevant white papers and publications by publicizing organ banking news, white papers, publications, and conference and workshop information through ASME channels including ASME.org and Mechanical Engineering magazine and by participating in the Alliances events and activities.To that end, ASME has agreed to be one of the sponsors of the next OPA roundtable workshop, Emerging Technologies in Organ Preservation, in Washington D.C., on June 29. The event will encompass a variety of sessions addressing such topics as expanding the donor pool with organ reanimation organ transport, assessment and repair new solutions for whole organ cryopreservation and an overview of Charlotte Banks, a regional organ preservation initiative within the Charlotte, N.C., area. Speakers scheduled to appear at the roundtable workshop will include Sebastian Giwa, chief executive officer of Sylvatica Biotech and OPA chairman Prof. Korkut Uygun of Harvard Medical School and Massachusetts General Hospital Greg Fahy, chief science officer at 21st Century Medicine and Prof. Gloria Elliott of the University of North Carolina Charlotte. ASME has also agreed to participate in the Organ Preservation Alliances Organ Banking Summit at Harvard Medical School in 2017.Meanwhile, OPA will collaborate with ASME by providing the Society with input and guidance on market trends, future directions and community needs within the organ banking and tissue engineering area. The organization will also offer content and program development assistance for relevant ASME conferences and events, and promote relevant ASME conferences, workshops, publications and other content. Prior to signing the agreement, OPA got an early start on collaborating with ASME by organizing a tutorial, follow by a technical session with five talks, a panel and an audience discussion on the theme The Grand Challenges of Organ Banking How the World Is Beginning to Align to Meet Them at NEMB 2016 in Houston in February. In addition, OPAs chairman and CEO, Sebastian Giwa, appeared in the ASME.org podcast Preserving Organs for the Future in April. Explaining OPAs work, Giwa said, Stem cells and embryos have been cryopreserved for decades, and recent progress has made it possible to bank arteries, heart valves, organ slices and more. Weve also seen progress with rat hearts, pig livers, sheep ovaries, pig uteri, rodent limbs, and the cryopreservation and successful transplantation of a rabbit kidney. For the first-time ever, the goals of stopping biological time and enabling banking of human hearts, livers and kidneys are within reach. This would transform transplantation and save mil lions of lives. We see these programs as the kickoff for a verwesen day Apollo Program in Organ Banking. And like going to moon was audacious, but something we knew we could accomplish, so is solving organ banking.We are incredibly excited to be working with ASME to further the work of long-term organ preservation and ending the organ shortage, added Jedd Lewis, president of OPA. We have many mutual interests and goals, and are excited to partner with an organization with so many great members, such strong technical resources and an amazing history.To learn more about the Organ Preservation Alliance, or for more details on the Roadmap to Organ Banking, visit www.organpreservationalliance.org. For more information on Memorandum of Understand or the Emerging Technologies in Organ Preservation workshop, contact Christine Reilley, director, ASME Emerging Technologies, by e-mail at reilleycasme.org.

Women#8217;s Earnings On the Rise

Women8217s Earnings On the Rise Women8217s Earnings On the Rise Fortunately, significant progress has been made over the last 21 years.Between 1979 and 2010, the earnings gap between women and men narrowed for most age groups, the Bureau of Labor Statistics reports. Additionally, women aged 25 years and older are experiencing better earnings growth than men of a similar age demographic.The graph below outlines womens earnings over time, as a percent of mens earnings (100% would be equal). While great strides of improvement have been made, the data shows that women are still leid earning as much as their male counterparts. While this conclusion is ultimately distressing, the data suggests womens earnings will continue trending upwards.The Bureau of Labor Statistics also compared men and women of different education levels to see which group was experiencing the most rapid changes in earnings.Although both women and men without a high school diploma have experienced declines in infla tion-adjusted earnings from 1979 to 2010, the drop for women was significantly less than that for men a 9-percent drop for women as opposed to a 31-percent drop for men.From 1979 to 2010, on an inflation-adjusted basis, earnings for women with a college degree have increased by 33 percent, while those of male college graduates have risen by 20 percent.This data solidifies our estimates of positive future trending for womens earnings. The next few years should bring encouraging figures that will hopefully, one day, bridge our nations earnings gap.

Leaders Stop speaking with the royal you

Leaders Stop speaking with the royal youLeaders Stop speaking with the royal youHow many times in an interview - particularly with athletes - have you heard a line likeYes, today was a big win. You try so hard all season and you give it your best on the field and you just have to appreciate what it takes to compete at this level.Hmm, I have a question. Who is you in this case? Who is the athlete talking about?During interviews, why do we often speak in the second person? Obviously, the athlete refers to himself or herself when saying, You try so hard all season. So why the royal you?Heres my assessment. When we are asked to talk about ourselves, we feel funny using I because it feels like bragging or speaking out of turn.I try so hard all season and I give it my best on the field.Instead, we insert a you to deflect attention or praise.But the you is a passive way to discuss the efforts of you and your team.As a leader in your organization, you may find yourself doing interviews wit h media or speaking to team members/clients. When those moments arise, catch yourself dropping you and instead opt for I and we.Heres an example of the wrong wayWhenyouland a big client, your next move is to make sureyouare prepared for the challenges ahead. As a team leader,younever know when issues will arise, butyouneed to be ready.Bleh. All the yous make the speaker seem passive and not in control of the situation.Lets try againWhenweland a big client, our next move is to make sureweare prepared for the challenges ahead. As a team leader,Inever know when issues will arise, butIneed to be ready.Now the quote feels like it comes from the speaker directly. The words appear mora assertive and confident, right?We replace I for you so much in our day-to-day conversations that the mistake often filters into our writing and public speaking too.Keep close watch on when you use you, take a pause and then switch to I.The best leaders speak with authenticity and from the heart.A steady dose of I will get you there.Thisarticlefirst appeared onDannyhrubin.com.

An Overview of Mock Interviews

An Overview of Mock InterviewsAn Overview of Mock InterviewsA mock bewerbungsbewerbungsbewerberinterview, also known as a practice interview, is a simulation of an actual job interview. It provides you with an opportunity to practice for an interview and receive feedback. A typical mock interview is a practice job interview held with a professional career counselor. A mock interview helps you learn how to answer difficult questions, develop interview strategies, improve your communication skills and reduce your stress before an actual job interview. During a mock interview, the interviewer may use asemi-structured interviewformat rather than asking a formal list of questions. In-Person Mock Interviews Many college career centers and career counselors offer in-person mock interviews. If youre a college student or graduate, check with your career office to see if they provide in-person or phone or video mock interviews. If youre not affiliated with a college or university, a career coach or counselor is another vorkaufsrecht for practice interviewing. You can make an appointment with a mock interviewer, and provide her with information on either a specific company with whom you are interviewing or your general career field. The more specific information you can provide for your mock interviewer, the better. The mock interviewer will often record the interview with a video camera. Some career centers and career counselors also offer mock phone and online video interviews and will record your interview on a tape recorder or with a webcam. After the mock interview (which usually lasts about 30 minutes), the interviewer will then review the interview with you, and provide feedback. Examples of Mock Interview Questions The questions asked during a mock interview are typically the more generalemployer interview questionsthat are asked during a first round or screening interview. However, for candidates who know what type of position, career field or industry th ey are interested in,job-specific interview questionsmay be asked. If you are using a mock interview toprepare for a job interviewyou have scheduled with a company, the interviewer may be able to ask you actual questions that are asked by hiring managers at the company. Glassdoor.com hascompany interview questionscontributed by site visitors for many companies. When you schedule a mock interview with your college career center ora career coach, provide them with as much information as possible about your interests and goals. The more information the counselor has, the better able he or she will be to tailor the questions to fit the actual interviews you will have. For example, if you are searching for a tech job, the interviewer can ask a series oftech interview questionsto familiarize you with the types of questions that will be asking and to help you frame good responses. If youre interviewing for a summer job, as another example, the interviewer can ask you the samequestionsyou w ill be asked by the people who hire for summer positions. Do take the time to prepare responses to the questions you will be asked during a mock interview. This is an opportunity to practice interviewing and to make sure that you havethe interview skillsto make the best impression on your interview. How to Prepare for a Mock Interview Be sure to take your mock interview as seriously as you would an actual interview. Get ready for the interview just as you would for an interview with a hiring manager Arrive 10 - 15 minutes early, and bring your resume and any other materials you would bring to a real interview.Bring a notebook to take notes on what your mock interviewer tells you.Dress in professionalinterview attire. You should also prepare answers to generalinterview questionsbefore arriving. Heres more information onmock interview questionsincluding sample questions and answers you can review to get ready for your interview. If you have a mock interview to prepare for a specif ic job or career field, also review unterstellungjob-specific interview questions. Mock interviews are an ideal way to practice for real job interviews because you are in a situation that mirrors an actual interview with a company. When you review your interview with the interviewer, youll be able to modify your responses and interview behavior, if necessary. Set Up Your In-Person Mock Interview If youre not in a situation where you can participate in a mock interview with a professional counselor you can recruit a family member or friend to help you practice interviewing. The more you prepare, the more comfortable you will be with interviewing. Heresmore on how to get ready for an interview. Online Mock Interviews Another option for mock interviewing is utilizing an online program or application. Online practice interview programs provide job seekers with a pressure-free way to prepare and practice for upcoming job interviews. Some of these programs are very basic users are given a series of random interview questions (either verbally or in writing) and type in answers. While these programs get users thinking about how to answer various questions, they do not allow users to practice verbalizing responses. More sophisticated interview practice programs allow users to select questions related to their particular career field or the type of interview for which they are preparing (i.e.,behavioral interview,group interview, etc.). A pre-recorded video of a mock interviewer asks a series of questions the user must then orally answer each question. Sometimes users are given a time limit, so they learn to answer questions concisely. The program will record these audio answers, or users may be able to record themselves via webcam. After the simulated interview, the user can review his recording, or email the file to a friend, family member, or career counselor for review. Some programs even allow users to conduct liveonline interviewsvia webcam with actual car eer counselors. The interviewer records the interview and then critiques the users performance. Benefits of Practice Interviews Online practice interviews familiarize users with the interview process and allow users to practice answering common interview questions with confidence. Webcam practice interviews are particularly helpful in that you can review not only your answers, but your body language, eye contact, and interview attire. Fee-Based Interview Programs Be aware, however, that many of these online practice interview programs cost money, particularly the programs that record your interview or involve actual career counselors. Thoroughly review any online practice interview program make sure the program offers what you want at a cost that fits your budget.

Details of Pharmacist Resume Sample

Details of Pharmacist Resume Sample The Fundamentals of Pharmacist Resume Sample Revealed Unless obviously, youre moving from an organization youve been with for 20 decades. There are drug stores that are open for twenty-four hours each day to provide the requirements of their clientele. An acting resume theme may be your key to landing the role of an eternity. Initially, you may not look like the very best choice when compared to someone with two decades of retail pharmacy experience. The War Against Pharmacist Resume Sample The employers might have encounter comparable resume habits in their experience, so it is extremely important to alter the resume template in buchen it looks different from the typical a single. Work aspirants ought to be careful of a resume template instead of a courses vitae template. There are a number of instances of resumes, but you must continue being sure to develop your resume and resume cover letter with your own personal touch. Studies dem onstrate that tailoring your resume for a particular position is a lot more powerful than sending a generic application. Also think of looking up online small business reviews from sites like Yelp or Angies List to assess where a businesss customer service may require revision. Writing resume with the support of resume templates readily on the world wide web is one of the most most efficient approach to writing resumes that ensure youre employing the most suitable format and right information thats appropriate for the job that youre applying for. The Hidden Gem of Pharmacist Resume Sample Essentially, you wish to quickly portray that youre a perfect candidate for those forms of jobs youre pursuing. Entering the work market without a plan is only going to make your job search more difficult, therefore it is critical you know what youre up against. Still, to land an outstanding job, you will need to compose an impressive resume. There are a lot of jobs offered for certified nu rsing assistant. Clinical pharmacists have to be very knowledgeable in regards to the basics of prescription drug management along with current standards of practice. Results may also vary if youve given the appropriate medicine and dosage to be taken for a particular period of time. If youre considering how to compose a CV that provides among the interviews you desire, you will need to consider about each element of your CV, particularly the design and fashion in addition to the true details youll need to include. Therefore, you might prefer to think about keeping an individual CV that you use especially for submitting with software. Make certain that you get the info youre looking for. You should never forget to include your contact information somewhere close to the peak of your resume. Together with making certain that you get an expert CV, you must learn about the job part you arent hoping to get along with likewise the business enterprise that youre getting into. Th e ideal way to start is by having a fantastic CV. If you plan to locate a work then the best point to do is usually to turn into prepared. There are just a few things more disappointing than not securing the work which you like. The Downside Risk of Pharmacist Resume Sample Courses vitae may be used to to have an educational training whereas a resume is utilised to submit an application for a work launching. An executive resume sample should have just one purpose. Producing your resume is critical. Making your resume is essential. If you would like to additional advance in your selected career path, by becoming a Licensed Practical Nurse (LPN) for instance, you can finish a massive portion of the essential education online. A good way to establish if your CV is prepared to help you reach your objective is to review a Pharmacist CV example like the one below. Whether you wish to be a clinical pharmacist or an industrial pharmacist there are tons of chances to land an outst anding pharmacist job. A friendly and useful pharmacist will also guarantee that customers keep coming back. What it is possible to offer and the way that it will help 5. The data that you put in your resume is dependent on where youre in your career. Employers wish to realize that it is possible to interact nicely with consumers and be in a position to market solutions. Your CV is just one of the best methods for advertising to an organization. The Pharmacist Resume Sample Game At the conclusion of a burial march, there are not any winners or losers. The very first step is to use compound search engines since they will each meet the cost of swap websites. For anybody who is struggling and need help with the personal concerns, for instance, subsequent problems listed on every one of our site, wed like to aid you. Your resume will end up in an ATS ultimately, even if you might have networked the best path through personal connections within the industry enterprise. The One Thing to Do for Pharmacist Resume Sample The skills part of your job application shows employers youve got the abilities would need to be prosperous in the part. Along with certification, they must be projected and highlighted. Some skills can change from 1 organization to the other. Hands-on skills cannot be learned online, and based on which state you are living in, only the theoretical portion of your education can be done online or none in any way.

Get A Glimpse Of Working In Tech At Time Inc.!

Get A Glimpse Of Working In Tech At Time Inc. The technology field has a big challenge ahead, and its not about AI or big data. Theres a diversity challenge, especially surrounding gender diversity.Case in point, as of 2015, women only held 25% of all computing occupations Thats an eye-opening statistic, especially in light of the fact that research has shown that companies that possess gender balance tend to perform better, gaining advantage over their competitors.One company actively pursuing gender balance is Time Inc., one of the worlds most influential media companies and publisher of well-known titles such as People Magazine, Sports Illustrated and InStyle, to name a few. We recently recorded a webinar with Rob Duffy, VP of Engineering for Content Distribution, Platforms and Video at Time Inc., as well as four members of his team nanzig Prestridge, Software Developer, Constance Chen, Front End Developer, Upasana Kozayachayan, Web Developer, and Claire Young, iOS Development Eng ineer. All four of these outstanding women were placed in their roles by the team here at PowerToFly.During the webinar, our panel of female tech leaders at Time Inc. took us through some of the best qualities Time Inc. has to offer, each more impressive than the last. For example, check out what Constance had to say about her experience at Time Inc.The quality of life at Time Inc. is better than any other place Ive ever worked at. Time Inc. is one of the rare places where you get to feel really proud and take ownership of your work.Time Inc.s outstanding benefits were also on display, from back-up daycare to a mature mentorship program, where team participation is 100%. Upasana, whose mentor is Constance, raved, Theres a great mentorship program in place and peer reviewed code helps me to stay focused and constantly improving on my technical skill.The panelists also offered advice for women looking to get their foot in the door. Claire noted, Its important to constantly keep on lea rning and increase your technical knowledge. If youre unhappy where you are now, seek out opportunities where your voice will be heard. (For more great advice from Claire, read on here.)Rob Duffy has worked hard to ensure his team members voices are recognized, as he actively cultivates an environment where every employee says, This is the best job Ive ever had Thats a tall order, but from the remarks given by our four female panelists, it looks like he is succeeding.If youd like to join the team at Time Inc., check out open positions available here.To watch the webinar in its entirety, head over here.Want to learn more, but short on time? Tune into a 60 second video synopsishere. Aki Merced

The envy trap why we compare ourselves to others and how to stop it

The envy trap why we compare urselves to others and how to stop itThe envy trap why we compare urselves to others and how to stop itIn 2011, Mina Cikara, a social psychologist at Harvard University, recruited 18 hardcore baseball fans who supported either the Red Sox or Yankees- arguably the fiercest rivalry in American sports.1Cikara was interested in learning which regions of the brain are activated when we succeed or fail in comparison to our competitors.When participants arrived at the lab, they were told to lay down under an MRI scanner and watch clips of actual baseball games involving both teams.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreAnd after each play, they were asked how good or badeanstalt they felt about it.After scanning the participants brains, Cikara and the researchers put together their findings.The scans showed that not only did the participants feel the fruchtwein pl easure when their team performed well against their rival, but they also felt considerable pleasure when they saw their rival fail, even against a third-party team.Particularly, the MRI scans showed that the baseball fans who experienced the fruchtwein pleasure at watching their rival fail, had the most activation in a small part of the brain called the ventral striatum.Two weeks after the scan, participants completed a web survey to rate how likely they would be to engage in a variety of aggressive behaviors against a rival i.e. hit them, heckle and throw food and beverages.The researchers were stunned by the results.The participants who experienced the most pleasure- and ventral striatal activity in their brain- whilst watching their team succeed or rival fail, were the same people who were most likely to threaten, hit and harm a rival fan.Cikaras study on competition sheds light on the hidden dangers of comparison and raises a bigger question.Why do we compare ourselves to others and how can we stop this once and for all?The Evolutionary Psychology Behind JealousyO, beware, my lord, of jealousyIt is the green-eyd monster, which doth mockThe meat it feeds on.? William Shakespeare, OthelloThe German word Schadenfreude was first mentioned in English texts in 1852. It means harm-joy or pleasure derived from the misfortunes of others.In the book,The Joy of Pain Schadenfreude and the Dark Side of Human Nature, social psychologist, Richard Smith, suggests that Schadenfreudeis a natural human emotion and that the way we compare ourselves to others plays an important role in our self-esteemcompetition itself is a kind of comparison process.2To further reinforce his point, Smith cites Evolutionary psychologists, Sarah Hill and David Buss, who both explain that envy alerts us to improve conditions in which we rank lower than other humans in areas that are crucial for survival and reproductive success.3These ideas had been previously explored in the famous social compa rison theory (1954) a theory proposed by renowned psychologist, Leon Festinger, which suggests that humans look to others as a standard to measure their own abilities and self-image.4Specifically, the social comparison theory suggests that we tend to compare ourselves to (and be envious of) people within our social circle or status, rather than those outside of it.This explains why when someone within a similar social group outperforms us, we feel jealous their success triggers our insecurities by making us feel inferior and inadequate.But when they perform worse than us in any way, it makes us feel better. It boosts our self-esteem.We see this evolutionary human need for comparison and competition play out in almost all facets of modern societyStudents who achieve the highest grades and attend the most prestigious universities are perceived to be superior to those with lower grades.Professionals who earn the most salary and work for the largest corporations are perceived to be supe rior to those who earn less money and work for lesser known companies.Entrepreneurs who raise the most capital, scale their businesses fastest and generate the most profits, are perceived to be superior to those who own smaller businesses with fewer profits.But it doesnt stop there.We compare our level of attractiveness, body shape, children, spouses, cars and even dogs.Making matters worse, social media promotes high visibility of the success of our peers, leading to excessive social comparison.Its no surprise that recent studies have shown that people who use Facebook are more likely to experience mental health problems, loneliness and unhappiness.5But theres hope.How to Overcome the Envy TrapIn 1987, a group of researchers conducted a study of 663 lymphoma and breast krebs patients, to uncover the well-being effects of cancer patients interacting with one another.6Previous studies on social comparison wouldve predicted that cancer patients who are worse of would feel inferior and jealous of those who were better off. But this isnt what the researchers found.The researchers discovered that regular contact with other cancer patients reduced uncertainty and improved their mood.Particularly, they found significant increases in self-esteem among the cancer patients who were the worst off (those undergoing a second round of treatments).What are the implications of these findings?Instead of feeling envious towards people who are better off than us, we can use their success to provide hope and motivate us to achieve our goals.We can learn from their mistakes and improve on what already works.Or as the late philosopher, Friedrich Nietzsche, explained through his writings onMitfreudeThe serpent that stings us means to hurt us and rejoices as it does so the lowest animal can imagine the pain of others. But to imagine the joy of others and to rejoice at it is the highest privilege of the highest animals.7Embrace ComparisonTo feel envy is human, to savour schadenfreude is devilish.? Arthur Schopenhauer, On Human NatureWe tend to compare ourselves to others because it helps us measure our abilities for survival within a social hierarchy.Just like feelings of hunger, sadness and fear, envy is a normal human emotion that alerts us on our current condition.But when we excessively compare ourselves to others, we feel inferior and inadequate.We struggle to accept ourselves the way we are, because if we do so, we fear that well never change for the better.And once turned malicious, envy leads to feelings of resentment- and pleasure when our rivals fail.The only escape from the envy trap is to embrace comparison in a healthy manner, rather than avoid it at all costs.When we choose to look up to our peers who are better off than us,let go of perfectionismand use their success as inspiration to improve, well be much more likely to achieve our goals too.This article first appeared on MayoOshin.comMayo Oshin writes at MayoOshin.Com, where he shares the best p ractical ideas based on proven science and the habits of highly successful people for stress-free productivity and improved mental performance. To get these strategies to stop procrastinating, get more things by doing less and improve your focus, join his free weekly newsletter.FOOTNOTES1. Cikara, Mina Botvinick, Matthew M. Fiske, Susan T. (2011-03-01).Us Versus Them Social Identity Shapes Neural Responses to Intergroup Competition and Harm.Psychological Science. 22 (3) 306313.doi10.1177/0956797610397667.ISSN0956-7976.PMC3833634.PMID21270447.2. Smith, Richard H. 2013.The Joy of Pain Schadenfreude and the Dark Side of Human Nature. Oxford University Press.3.Hill, Sarah Buss, David. (2010).The Evolutionary Psychology of Envy. Envy Theory and Research.4. Festinger L (1954). A theory of social comparison processes.Human Relations.7(2) 117140.5..Arad, Ayala and Barzilay, Ohad and Perchick, Maayan,The Impact of Facebook on Social Comparison and Happiness Evidence from a Natural Experimen t.6. Van den Borne, H. W., Pruyn, J. F., Van den Heuvel, W. J. (1987). Effects of contacts between cancer patients on their psychosocial problems.Patient Education and Counseling, 9(1), 33-51.http//dx.doi.org/10.1016/0738-3991(87)90107-87. Friedrich Nietzsche.Human, All-Too-Human A Book for Free Spirits.

How to Work Smarter, Not Harder

How to Work Smarter, Not HarderHow to Work Smarter, Not Harder When you were in school, did you ever notice how some students needed a full week and weekend to prepare for an exam, while others could simply spend a few days and achieve the same outcome? As adults, do you find yurself leaving work at 500 on the dot, making everything look easy, while others are somehow never able to schliff their workload and are constantly behind? We all have the same hours in the day, yet how we prioritize our time and energy will dictate our ability to execute tasks efficiently. Working smarter is the ability to be productive and efficient when working towards your goals, rather than looking and feeling busy and out of time. Use your headspace to work smarter, and not harder, using the following perspectivesThe Pareto Principle states that 80% of your results will be generated from 20% of your focused efforts. This was discovered when an economist, Vilfredo Pareto noticed that 20% of his garden pea-pods produced 80% of his peas. Translated into your own life, you could benefit from spending more time focusing on tasks that yield greater results , and less time on the things that dont. For example, if you find yourself saying yes to every client or every project, consider only saying yes to some and focusing on the ones that bring you the highest ROI. Set your intentions each day on activities that will produce the best results, and relentlessly focus and prioritize those tasks. Understand when you are most productive, and schedule your most difficult tasks around that time. Next time you find yourself working late, ask yourself, Which 20% of my actions can contribute towards 80% of the end goal? Working when youre overly stressed and tired does not make you more productive, nor should it be a badge of honor. Some of the most influential people of our time, like Apples Tim Cook and Microsofts Bill Gates , prioritize sleeping 7 hours a night. Try and e stablish a sleep routine by going to bed and waking up every day at the same time. If you can give yourself enough time between working and sleeping, youll have an easier time turning your brain off and relaxing without any screens. Afternoon naps are also a great way to boost your productivity throughout the day. A quick 20-minute power nap can help reduce your stress, increase your memory, decrease mental fatigue, and overall set you up for a successful afternoon when youve hit your post-lunch productivity slump. If you find yourself feeling stressed out, remember to hit pause, and give yourself a time out. While a bit of stress can help light a fire, too much cortisol release in your brain can (and likely will) lead to reduced cognitive functioning, decreased performance, and a lack of productivity. Give yourself time to go on a walk, practice some deep breathing, and meditate. If youre staring at your to-do list and feeling overwhelmed, time-block your schedule and create hour ly increments over the day where you focus only on certain task or project. By trying to do everything, all at once, you lose focus. However, if you can give something your undivided attention, youll be able to break it down into more manageable parts, and have an easier time chipping away at your work. The most productive people plan their work based on their top priorities and work accordingly around that. Creating a detailed to-do list each night will guide your plan of action throughout the following day. Dont forget to always reward yourself when you complete and reach your milestonesRemember that what might take you 5 hours, could take someone else 8. This does not mean youre doing anything wrong, working less hard, or being lazy Working longer hours does not ensure higher productivity. Give yourself the time you need to set and achieve your own goals, and dont get psyched out by your colleague who can never seem to make it out of the office before 900 p.m. Have the confid ence to know that youre doing exactly what needs to get doneStacy Pollack is a professional development specialist who helps employees and leaders build new skills through innovative programs. She is passionate about creating opportunities for people to advance in their career while improving their organizations retention rate and output. She loves sharing insights on workplace development, career building, and networking for success. Stacy also holds an MA in Educational Technology. Connect with her on LinkedIn , Twitter , or at www.stacypollack.com.

What questions should a candidate ask at a job interview

What questions should a candidate ask at a job interviewWhat questions should a candidate ask at a job interviewWhat questions I can answer for you?You know its coming at the end of the job interview yur chance to turn the tables and ask the interviewer your questions. The very best piece of advice for navigating this parte of the interview successfully?Realize that this is still part of the interview.Tzu siches a common misconception that the purpose of asking questions here is to gather information for yourself. Thats not true.Until you have a job offer, your job is to make yourself a no-brainer hire even when youre the one asking the questions.The right questions, then, are not about how big the company is, its history, or anything else you can find online (which you have responsibly and diligently done already). Rather,you should be asking questions that demonstrate your ability to contribute to the company, to learn fast, and to be a great team member.Your questions should also set you up to send a customized, value-added follow-up. They should give you some insight into the company that allows you to dig even deeper when you leave the room, and deliver additional thoughts or insights later especially those that will set you apart from other candidates.So, given that you goal is to lean on behauptung questions to make yourself a no-brainer byDemonstrating your ability to contribute to the organizationDemonstrating your ability to learn fastDemonstrating your potential to be a great team memberSetting yourself up to send a standout follow-up that adds value the best questions are open-ended and ask about big topics, like strategic concerns, company culture priorities, or what it would take to be successful in this job.A few examplesWhat keeps you up at night?What is the biggest business problem youre currently trying to solve?What are the most exciting initiatives at your company right now?What are you particularly excited to be working on at the moment?H ave you done anything at your company that you dont think you could have done anywhere else?When an employee really demonstrates the companys values, what does that look like? Can you think of any examples of great colleagues whove done that?What does this role do to change the game for your company? What can this company do with this role that we cant do without it?What has a successful candidate in this role done in 60 days on the job? In six months?Since youve asked questions that give you a better understanding of how you can add value to this company, your next task is to use the information that youve received as ammunition to deliver something of value to the employer, something that distinguishes you as a candidate. Send your ideas for how to solve the problems actually start building some of the solutions. While 99% of candidates will be sending a generic thank you email, youll actually be showing the kind of employee youll be if you get the job.Putting in that bit of extra effort when others might lean back and wait to see what happens makes all the differenceas a candidate. Weve seen this time and again in stories from our alumni atFlatiron School, as they went out for software engineering jobs often competing against candidates who had more relevant experience, more extensive education in computer science, or both. Consider a few of their storiesKavan B., who watched computer vision tutorials online and created a basic facial recognition app using the same technology used by his future employer.Lucas M., who found his future employers GitHub repository, rewrote a test left on their to-do list, and submitted a pull request. They created a role just for him because he so embodied their value of boldness.Kristin D., who learned in her final interview that the employer wasnt sure if shed be happy relocating to a new city for the role. She immediately wrote a non-technical blog post about what she was looking forward to doing in that city and sent it to the hiring manager who sent her an offer a couple hours later.(You can read more of these stories and job search best practices in our eBookHow to Be a No-Brainer Tech Hire.)The opportunity to ask questions is your chance to demonstrate what a great employee youll be, and to gather the information you need to really make yourself stand out in the next step. I once received a follow-up from a candidate who detailed all the ways she had already implemented our approach to career coaching and student developmentin her other job. (She got an offer.)Sure, you could ask how many employees the company has hired this year. But who would you rather hire Someone whos demonstrated that theyre already doing the job, or the guy who could have Googled it?Rebekah Rombom is vice president ofCareer Services Business Development at Flatiron School. This article first appeared at Quora.